Privacy Policy

1. Introduction

Mises Affid Cleaning Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.misesaffid.com or use our cleaning services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Sign up for our newsletter
• Request a quote
• Submit a contact form
• Participate in a survey or promotion
• Provide feedback

The personal information we collect may include:

• Name
• Email address
• Phone number
• Home address
• Payment information (for clients only)

Information Automatically Collected

When you access our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages visited
• Time and date of visits
• Click path through the website

This information is used to analyze trends, administer the site, track users' movements around the site, and gather demographic information.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect and store information when you use our website. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your cleaning service requests
• Send administrative information, such as appointment confirmations and service updates
• Respond to your inquiries and provide customer support
• Send marketing communications, such as newsletters and promotional offers (with your consent)
• Personalize your experience on our website
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with our legal obligations

Legal Basis for Processing

Under the UK GDPR and applicable data protection laws, we process your personal information based on the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you when providing cleaning services.
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as administrative, fraud prevention, and direct marketing purposes, provided these interests are not overridden by your rights.
• Consent: Where you have given us consent to process your personal information for specific purposes, such as sending promotional emails.
• Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.

4. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers have access to your information only to perform these tasks on our behalf and are contractually bound to protect and use your information only for the purposes for which it was disclosed.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information where we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our terms of service and other agreements
• Protect the rights, property, or safety of Mises Affid Cleaning Services, our clients, or others

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Information Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

We maintain reasonable security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive information
• Secure server facilities
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under the UK GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal information to you or a third party in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including processing for direct marketing purposes.
• Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month. Please note that we may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe that we have not complied with the requirements of the UK GDPR or other applicable data protection laws.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take steps to remove that information from our servers.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing standard contractual clauses approved by the UK GDPR for transfers of personal information to our service providers, which require them to protect personal information they process from the European Economic Area in accordance with the UK GDPR.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to stay informed of changes that may affect you.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Mises Affid Cleaning Services
123 Cleaning Street
London, SW1A 1AA
United Kingdom

Email: [email protected]
Phone: 020 7123 4567