Last updated: April 2023
These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Mises Affid Cleaning Services ("we," "us," or "our"), concerning your access to and use of our website at www.misesaffid.com ("Website") and our cleaning services.
By accessing our Website, booking our services, or otherwise engaging with us, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website or use our services.
Mises Affid Cleaning Services provides residential and small commercial cleaning services in Greater London and surrounding areas. Our services include, but are not limited to:
The specific details of services to be provided will be agreed upon at the time of booking and will be detailed in your service confirmation.
We reserve the right to refuse service to anyone for any reason at any time.
You may book our services through our Website, by telephone, or by email. All bookings are subject to availability and confirmation by us.
When making a booking, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your booking information and for all activities that occur under your account.
Upon booking, you will receive a service confirmation detailing:
Please review this confirmation carefully and notify us immediately of any errors or changes needed.
You are responsible for ensuring that our cleaning team has access to your property at the scheduled time. If you are not able to be present, you must make suitable arrangements for access, such as providing a key or having someone else present to grant access.
If our cleaning team is unable to gain access to your property at the scheduled time, we reserve the right to charge a cancellation fee as outlined in our Cancellations and Refunds section.
Our prices are as listed on our Website or as quoted to you at the time of booking. Prices may vary based on the size of the property, the type of service, and other factors.
We reserve the right to change our prices at any time, but any price changes will not affect bookings that have already been confirmed.
We accept the following payment methods:
For regular cleaning services, we may offer monthly billing options.
For one-time services, payment is due at the time of booking or immediately after the service is completed, as specified at the time of booking.
For regular cleaning services, payment terms will be outlined in your service agreement and may include options for advance payment or payment after each service.
If you fail to make payment when due, we reserve the right to suspend or terminate our services and to take appropriate action to collect any unpaid amounts, including reasonable collection costs.
Additional charges may apply in the following circumstances:
We will notify you of any additional charges before they are incurred, where possible.
If you need to cancel a scheduled cleaning service, please notify us as soon as possible. Our cancellation policy is as follows:
Repeated cancellations of regular cleaning services may result in termination of your service agreement.
We strive to maintain all scheduled appointments. However, in the rare event that we need to cancel a scheduled service due to unforeseen circumstances, we will:
If you are not satisfied with our services, please notify us within 24 hours after the service is completed. We offer a 100% satisfaction guarantee and will return to address any areas that did not meet your expectations at no additional cost.
Refunds may be issued at our discretion if we are unable to resolve your concerns to your satisfaction.
To ensure the effective delivery of our cleaning services, you are responsible for:
We reserve the right to refuse or cease service if we determine that conditions at your property pose a risk to our staff or if the cleaning required exceeds the scope of what was agreed upon.
We maintain comprehensive liability insurance and employer's liability insurance as required by law. Upon request, we can provide proof of insurance.
While we take every precaution to avoid damage to your property and possessions, accidents can occasionally happen. If our cleaning team damages something in your home, please notify us within 24 hours of the service. We will investigate the claim and, if we determine that the damage was caused by our staff, we will arrange for repair or replacement, or provide compensation.
We are not liable for:
If you provide us with keys to your property, we will:
We are not liable for any loss or damage resulting from improper use of keys by third parties.
You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. Prohibited behavior includes, but is not limited to:
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
The content on our Website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Mises Affid Cleaning Services or its content suppliers and is protected by United Kingdom and international copyright laws.
You may view, download, and print content from our Website for your own personal, non-commercial use, provided that:
Any use of our Website content for commercial purposes without our prior written consent is strictly prohibited.
Our Website may contain features that allow users to post, submit, or publish content, such as reviews, comments, or testimonials ("User Contributions").
By providing any User Contribution, you grant us and our affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You represent and warrant that:
We reserve the right to remove or edit any User Contributions at our sole discretion.
Our Website may contain links to third-party websites or services that are not owned or controlled by Mises Affid Cleaning Services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We may terminate or suspend your access to our Website and services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.
All provisions of the Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Our Website and services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
We do not warrant that:
To the fullest extent permitted by applicable law, in no event shall Mises Affid Cleaning Services, its affiliates, directors, employees, agents, or service providers be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of our Website or services, even if we have been advised of the possibility of such damages.
Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the services during the period of 3 months prior to any cause of action arising.
You agree to defend, indemnify, and hold harmless Mises Affid Cleaning Services, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website or services.
These Terms and your use of the Website and our services shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
Any legal action or proceeding relating to your access to, or use of, the Website or our services shall be instituted in the courts of the United Kingdom. You and Mises Affid Cleaning Services agree to submit to the personal jurisdiction of the courts located within the United Kingdom.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Website or services after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Website and our services.
If you have any questions about these Terms, please contact us at:
Mises Affid Cleaning Services
123 Cleaning Street
London, SW1A 1AA
United Kingdom
Email: [email protected]
Phone: 020 7123 4567
These Terms of Service were last updated on April 2023.